Setting the Scene

Untitled

Most large companies have an internal network that they use to share information.  It can take many forms and often takes multiple forms at the same time.  During my time at EMC we have had eRooms, Wiki pages, electronic bulletin boards (who remembers tacboard?), the EMC Intranet page, and an array of closely guarded team websites. We even tried to create an internal social network that looked just like MySpace.  That lasted for about  two weeks.  Now we use EMC|ONE.  By far the most heavily adopted option; it still is not utilized as much as it could be considering there are so many remaining options to be cleaned up.  It looks very similar to the EMC Community Network.  That means that you can share documents and post announcements as well as starting discussions and posting questions.  The foundation for a great social network is in place.  That is the what.

Not too long ago I was part of the Customer Services – Customer Advocacy group.  We managed the survey that goes out when a customer closes out a service request.  Recently it was decided that we should become part of the Voice of Experience or VoX team.  That makes sense because they manage just about every other survey that EMC sends out.  This new team rolls up under the TCE or Total Customer Experience organization.  TCE includes VoX, Analysis & Reporting, Lean Six Sigma, Audit, and Customer Advocacy.  There are others but we are going to focus on these.  And yes this is a different Customer Advocacy group.  The people that make up these teams are the who.

Now that we have all had a little time to settle in I took a look at our shared EMC ONE spaces.  Some groups have a space and some don’t.  Some groups have content and some don’t.  Some groups have a shared layout…  You get the idea.  The biggest issue is that it is all out of date.  Being a fan of EMC|ONE I decided we needed to do something about this.  Go me!   I decided this without asking for input.  Bad me.

This is where I am starting from.

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2 comments on “Setting the Scene

  1. mlavoie8 says:

    Well, I have to admit that our current social collaboration platform is behaving rather badly of late. We believe it ay be caused by out pre-implementation in advance of the platform upgrade to V7.

    And, you are correct on all counts; that’s why we are asking every Community Manager to :

    Change their current space format to two column
    Creating standard templates for groups and communities to help users
    Upgrading the platform to bring content to YOU (versus you navigating to find it)

    Not only that we’re integrating our intranet to provide employees with ONE place to go to find policies, news, resources AND social collaboration.

    Once launched, those who haven’t participated as yet will be likely to notice.
    Or maybe not.
    But for our 45K users, THEY will notice a significant difference.

    Hang in there…it’s coming!

    • SirSocial says:

      Efforts to provide a new and enhanced TCE site experience are well on their way. We have some layouts and policy documents drafted but our next hurdle is getting people interested and excited about it. That’s what my Engage, Enable, Evolve post is about and I could sure use some suggestions there. 😉

      As far as getting people to notice the upgrade I’m shouting it from the rooftops for anyone who will listen. I’m very excited about the new functionality that’s coming.

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