Everything changed with the June 2, 2014 launch of our social intranet. And lest you think that I’m exaggerating, let me share just one quick story.
One of our corporate departments published a notification of an upcoming change in a benefit plan (trying to be a bit obtuse here, forgive me). They have done that routinely in the past, posting it to the intranet with a “click here to discuss” button that would bring employees to the social collaboration space to comment. Rarely did anyone do so.
For reasons unknown, aggregating the intranet with our collaboration space yielded far different results.
There were 123 responses to the change announcement. Initially, comments were positive but then began a downward spiral of employees who were incredulous about the change, unhappy that they weren’t asked their opinion in advance, and generally feeling ‘left out’ of the decision making.
Let’s face it, that’s usually…
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