EMC will also celebrating CX Day. I think I need a blog about that.
Have you been to the CXPA’s Insight Exchange or to one of our local networking events? They’re great. Why? Because CX professionals are a fantastic bunch of people. If you haven’t been to one of those events, then I highly urge that you do so in the future.
CX professionals are a happy group. In Temkin Group’s research, State of the CX Profession, 2014 (which is free for CXPA members), we found that 98% of CX professionals agree with the statement “customer experience is a great profession to be in.” Let’s face it, CX professionals are a fun, engaging community!
If we can create a lot of positive energy from pulling together dozens of CX professionals, think about the power of pulling together thousands or 10’s of thousands of them. That’s why we created Customer Experience Day (CX Day).
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