The Past and Exciting Future of Your CXPA

I started this blog because I believe in the power of community. I happen to be in the CX business but the alignment is to perfect to miss. Let’s come together and admit something to ourselves. When customers are satisfied with their experience it improves the experience for the business and all it’s employees. As former Customer Service engineer of 5 years I can tell you it would have made that time much easier. So if we can make customers happier and employees happier and take the competitive factor of CX off the table by requiring it why wouldn’t we.

Maybe this is just my little utopian dream but it sure seems like the CXPA shares that dream. One where all companies work together to share best practices and solutions so a life in business is just a little more enjoyable for everyone involved

Customer Experience Matters®

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog, but decided to also post it here because it’s an important message for all CX Professionals…

As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution. Or to put it another way, let’s be proud about what we’ve collectively achieved. If this was a “State of the Union” address, I’d say that the state of your association is strong, and getting even stronger.

cxpa_logo horizontalThis past year was a great year for our association. We introduced the first-ever industry-wide professional certification in our field, the CCXP, expanded our community to new heights as we helped our members succeed in their roles with webinars, Local Networking Events, Best Practice Visits, Coaching Calls, CX Tools, Ask the CX Experts, our Insight Exchange, and many other…

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